If you are not happy with your purchase for any reason, you can return it to us within 14 days of receiving it. To receive a full refund, the product must be returned unused, in its original condition and in its original packaging.
We offer free returns within the UK.
For orders outside of the UK, we offer two return options:
1. You can ship the order to our UK return address yourself.
2. We can provide you with a return label for a fee of US$25/ €23/ CA$33/ AU$35 (or the equivalent of £20 for orders purchased in other currencies), which will be deducted from your refund.
Customers returning orders themselves are strongly advised to get a receipt and tracking number from the courier for the return delivery. Please also mark your package ‘RETURNED GOODS’ to avoid customs charges.
In the unlikely event that you have received the wrong product or if the product is faulty, we will cover the return shipping cost.
To arrange a return, please email us at firstname.lastname@example.org